Frequently Asked Questions
Below are some frequently asked questions by our customers.
If your question is not answered here, send us a message on the contact page.
Your Questions, Answered
Effective July 5, 2022, attending the Dakota will no longer require proof of vaccinations or a negative COVID-19 test. The Minneapolis Health Department strongly recommends everyone – vaccinated or not – wear masks in indoor public settings and businesses.
Please note, that due to requests from some artists, some shows may still require proof of vaccination or negative test results, and/or will have mask policies in place. These policies will be outlined on the event page on our website and communicated to ticket holders via email prior to the show. All policies are subject to changes or updates.
Our staff will continue to follow strict protocols to create a safe work environment for artists and staff.
If you are unable to attend a performance because you are sick, are experiencing COVID-19 symptoms, or have been exposed to COVID-19, you may call the Box Office at 612.332.5299 to exchange your tickets.
Third-party tickets: No exchanges, donations, returns or refunds will be issued for any tickets listed for sale through brokers, agencies or third-party sellers (see note below).
More about third-party tickets
The Dakota box office is the official and most secure way to purchase tickets. We cannot guarantee that tickets purchased through any other vendor or third-party seller are valid.
There are three ways to purchase authorized tickets through the box office:
· Online at dakotacooks.com
· By phone at 612.332.5299
· In person at 1010 Nicollet Mall, Minneapolis MN 55403
Follow these best practices when purchasing tickets online:
· Purchase tickets on dakotacooks.com only
· Type the Dakota website directly in your browser
· Do not click on search listings labeled as ads
· If tickets are unavailable, contact the Box Office instead of searching third-party sites
Photo ID: We are a paperless Will Call only ticket office. No printed or digital tickets are valid. A photo ID matching the name on the purchase will be verified at Will Call for entry.
Handling fees: A per-ticket CLIENT fee will be applied to the cost of the ticket based on the price of the ticket in addition processing and sales tax:
- Under $20: $3
- $20–34: $4
- $35–49: $5
- $50–59: $6
- $60–69: $7
- $70–79: $8
- $80–89: $9
- $90–99: $10
- Over $100: $12
There are no handling fees for in-person orders at the door on the night of the show, however, seating is not guaranteed. Please note: sales tax will be applied at the door for in-person orders.
Age recommendation: We are an all-ages venue. Children are allowed but some performances may not be appropriate for children due to volume or content concerns. Everyone must have a ticket. Call the Box Office if you have questions about a specific show.
Refunds and exchanges: We do not issue refunds on tickets. Tickets are a buy-at-your-own-risk item. Please keep this in mind when making your purchase. If you are not able to attend and wish to give your tickets to someone you know, you can transfer your tickets by calling the Box Office.
In the event of postponement, cancellation, or rescheduling of the show, we are happy to offer refunds if you are unable to attend the new date. If you choose to continue to hold your tickets when we reschedule the performance your tickets will automatically be transferred to the new date and you will be notified of the change via email.
Bad weather: We do not issue refunds or exchanges on tickets due to inclement weather
Changes or cancellations: Performance names, dates and times are subject to change or cancellation. The Box Office will contact you with any changes to the event and review options as necessary.
Third-party tickets: No exchanges, donations, returns or refunds will be issued for any tickets listed for sale through brokers, agencies or third-party sellers
A note about third-party tickets
The Dakota Box Office is the official and most secure way to purchase tickets. We cannot guarantee that tickets purchased through any other vendor or third-party seller are valid.
There are three ways to purchase authorized tickets through the Box Office:
• Online at dakotacooks.com
• By phone at 612.332.5299
• In person at 1010 Nicollet Mall, Minneapolis MN 55403
Follow these best practices when purchasing tickets online:
• Purchase tickets on dakotacooks.com only
• Type the Dakota website directly in your browser
• Do not click on search listings labeled as ads
• If tickets are unavailable, contact the Box Office instead of searching third-party sites
Gift cards are not compatible with our online sales system. You can use your gift card in person or over the phone if you have the gift card number.
All advance tickets are charged a per ticket fee, processing and tax, whether they are done in person, online, or via phone. Processing and fees do not apply on tickets purchased at the door on the night of the show, however seating is not guaranteed and sales tax will be applied.
At this time, unfortunately, we are unable to take advance dinner-only reservations. However, the night of the show we may have availability for dinner only in one of our private dining rooms without a view of the stage.
We do offer accessible seating. Please call the box office if you have concerns about accessibility.
If a show is scheduled to start at 7:00, doors typically open at 5:30. For a show listed at 9:00, doors usually open at approximately 9:00 and the show will start around 9:30. If you have tickets for a 9:00 show, the kitchen will remain open until 30 minutes after music starts. Call the Box Office at 612.332.5299 for more information.
We are an all ages venue. Children are allowed but some performances may not be appropriate for children due to volume or content concerns.
For your convenience, the Dakota is now offering drive-up valet parking is available through Uptown Valet for $15+ tax per vehicle (card only). Simply pull up to the corner of 10th Street and Nicollet Mall in front of the Target lobby doors starting at 5:30pm where you will be greeted by a friendly and reliable attendant who will safely park your vehicle. Valets will be available until 1/2 hour after the last show to return your car.
There is metered parking available on 10th Street.
Parking is available in the Public Ramp located on 10th Street and LaSalle (enter on LaSalle). The ramp is clearly marked by a large Target logo AND a Public Parking sign over the entrance. Take the right-hand fork in the ramp (the Public Parking side). The cost is $6 for the entire night after 4:00.
From the parking levels, take the elevator to the lobby of the Retek building. We recommend going up the stairs or using the lift behind them, to get to the Skyway. From there make a U-turn and head to the Skyway crossing 10th St. to Target HQ. From there take the escalator down to our doors. We recommend returning to your vehicle the same way in reverse.
If you choose to exit the lobby of the Retek building after taking the elevator from parking levels, please be aware that all exterior doors back in will be locked by the time your show is over. You’re still able to access from outside if you scan your parking stub to the right of the revolving door and press the handicapped access button. Alternatively, you can take the escalator outside our doors to the Target HQ lobby, cross the Skyway across 10th St, take a left and walk west to the stairs returning you to the lobby where you can access the elevator to the parking levels.
Skyway access to the parking structure remains open until Midnight every night.
We do not enforce a dress code. Business casual attire is typical.
Members pay an annual fee for their membership. Benefits include preferred seating, free and discounted tickets, and other special offers throughout the year. Full details on pricing and benefits are available by clicking on A-Train at the bottom of the page.
A 3% health and wellness charge is added to all guest checks to help offset the rising costs of health benefits. This is not an employee gratuity.
Floor Plan & Seating
The Dakota can accommodate 250 – 350 guests. The mezzanine overlooking the stage in the Club can accomodate 90 standing or 60 seated guests. We have 2 private dining rooms, each holding up to 30 seated guests, while the main dining room can be made private for up to 70 guests. Click Here to see an enlarged PDF.
Still have questions? Send us a message on the contact page or call 612.332.5299.
Location, Parking & Hours
Get more information on our location, parking and hours.
“My favorite concert venue. Its like having the artist unplugged in your living room even if they aren’t. Intimate setting, great food and ambiance. Love the Dakota.” –Tiffany Q. Morrison