Frequently Asked Questions

Below are some frequently asked questions by our customers.

If your question is not answered here, send us a message on the contact page.

Your Questions, Answered

Do you accept third-party tickets?

Third-party tickets: No exchanges, donations, returns or refunds will be issued for any tickets listed for sale through brokers, agencies or third-party sellers (see note below).

More about third-party tickets
The Dakota box office is the official and most secure way to purchase tickets. We cannot guarantee that tickets purchased through any other vendor or third-party seller are valid.

There are three ways to purchase authorized tickets through the box office:
·        Online at dakotacooks.com
·        By phone at 612.332.5299
·        In person at 1010 Nicollet Mall, Minneapolis MN 55403

Follow these best practices when purchasing tickets online:
·        Purchase tickets on dakotacooks.com only
·        Type the Dakota website directly in your browser
·        Do not click on search listings labeled as ads
·        If tickets are unavailable, contact the Box Office instead of searching third-party sites

What are your ticket policies?

Photo ID: We are a paperless Will Call only ticket office.  No printed or digital tickets are valid.  A photo ID matching the name on the purchase will be verified at Will Call for entry.

Handling fees: A per-ticket handling fee will be charged for all online, in-person and phone orders based on the price of the ticket:   

     • $3 for tickets $19 and under
     • $4 for tickets $20-$35
     • $5 for tickets $35-$59
     • $6 for tickets $60-$79
     • $8 for tickets $80 or more 

There are no handling fees for in-person orders at the door on the night of the show, however seating is not guaranteed. Please note: sales tax will be applied at the door for in-person orders.

Age recommendation: We are an all ages venue. Children are allowed but some performances may not be appropriate for children due to volume or content concerns. Everyone must have a ticket. Call the Box Office if you have questions about a specific show.

Refunds and exchanges: We do not issue refunds or exchanges on tickets. Tickets are a buy at your own risk item. Please keep this in mind when making your purchase. If you are not able to attend and wish to give your tickets to someone you know, you can transfer your tickets by calling the Box Office.

Bad weather: We do not issue refunds or exchanges on tickets due to inclement weather

Changes or cancellations: Performance names, dates and times are subject to change or cancellation. The Box Office will contact you with any changes to the event and review options as necessary. 

Third-party tickets: No exchanges, donations, returns or refunds will be issued for any tickets listed for sale through brokers, agencies or third-party sellers

A note about third-party tickets
The Dakota Box Office is the official and most secure way to purchase tickets. We cannot guarantee that tickets purchased through any other vendor or third-party seller are valid.

There are three ways to purchase authorized tickets through the Box Office:
     • Online at dakotacooks.com
     • By phone at 612.332.5299
     • In person at 1010 Nicollet Mall, Minneapolis MN 55403

Follow these best practices when purchasing tickets online:
     • Purchase tickets on dakotacooks.com only
     • Type the Dakota website directly in your browser
     • Do not click on search listings labeled as ads
     • If tickets are unavailable, contact the Box Office instead of searching third-party sites

I had an emergency come up. Can we get a credit on our tickets?

We do not issue refunds or exchanges on tickets. Tickets are a buy at your own risk item. Please keep this in mind when making your purchase. If you are not able to attend, you are welcome to sell or give away your tickets. Please contact the box office for assistance.

Can I use my gift card to buy tickets online?

Gift cards are not compatible with our online sales system. You can use your gift card in person or over the phone if you have the gift card number.

Do we have to pay a box office fee if we buy tickets in person?

All advance tickets are charged a per ticket fee, whether they are done in person, online, or via phone. The fee ranges from $4 to $8, depending on the price of the ticket. We do not charge this fee at the door on the night of the show, however seating is not guaranteed.

Can I come in for dinner if I don’t have show tickets?

Yes, we do offer dinner to non-ticket holders, based on availability. Call the host stand at 612.332.1010 for more information.

What is premium seating?

Premium seats are available by prepaying a $39 per person food and beverage minimum in addition to your ticket purchase. These seats offer some of the best sight lines in the house. The $39 is only good on the night of the show and is only redeemable on food and beverage. Tax, gratuity, and any overage will be settled with your server at the table. Refunds will not be issued for any unused portion. These tickets are available by phone or in person only.

What if I need disability seating?

We do offer accessible seating. Please call the box office if you have concerns about accessibility.

How do I get premium seats with a food/beverage voucher?

These tickets are only available in person or by calling 612-332-5299.

Do I need to buy a food/beverage voucher to have dinner?

No, a full food and beverage menu is available from every seat in the house. The kitchen is open for both the early and late shows.

What time does seating start?

If a show is scheduled to start at 7:00, doors typically open at 5:30. For a show listed at 9:00, doors usually open at approximately 9:00 and the show will start around 9:30.  If you have tickets for a 9:00 show, you may be able to have dinner in the back dining room before the show depending on availability. Call the host stand at 612.332.1010 for more information.

Are you a 21+ venue?

We are an all ages venue. Children are allowed but some performances may not be appropriate for children due to volume or content concerns.

Where do we park?

The Dakota does not provide validated or valet parking. A large blue ‘P’ is the symbol for public parking. The Target store has a parking ramp that is accessible to us by skyway. The entrance is on LaSalle Ave between 9th and 10th street. Use the public parking entrance for a discounted night rate. Metered parking is available on the street.

How do I become an A Train member?

Members pay an annual fee for their membership. Benefits include preferred seating, free and discounted tickets, and other special offers throughout the year. Full details on pricing and benefits are available by clicking on A Train at the bottom of the page.

Do you have a dress code?

We do not enforce a dress code. Business casual attire is typical.

Floor Plan & Seating

The Dakota can accommodate 250 – 350 guests. The mezzanine overlooking the stage in the Club can accomodate 90 standing or 60 seated guests. We have 2 private dining rooms, each holding up to 30 seated guests, while the main dining room can be made private for up to 70 guests. Click here to see an enlarged PDF.

Contact Us

Still have questions? Send us a message on the contact page or call 612.332.5299.

Send Us a Message

Location, Parking & Hours

Get more information on our location, parking and hours.

Learn More

“My favorite concert venue. Its like having the artist unplugged in your living room even if they aren’t. Intimate setting, great food and ambiance. Love the Dakota.” –Tiffany Q. Morrison